Archive for September, 2008

Great Expectations vs. Real Results – Honesty in ROI

A solid search engine marketing, or SEM, strategy often closely resembles a modern investment portfolio. Some attention is given to short-term gains; some to middle-of-the-road opportunities; and, some to emerging markets. But most of the core portfolio is dedicated to models with proven results, accurate tracking and long-term profits.

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Beyond CV Writing

When updating your CV you need to ask yourself the following questions:
· Who it is aimed at?
· Is it concise?
· Does it focus on my strengths?
· Is it achievement/ benefits orientated?
· Does it contain all the essential information?

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CCTV, Video Surveillance, and Security Cameras: A Buyer’s Guide

Today, businesses are increasingly rely on video surveillance systems. But how do you choose the best CCTV system, camera, or DVR? Read on to learn the steps to take in choosing the right video surveillance system for your needs.

CCTV Objectives

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Avoid the Flu and Bronchitis at Work

Bronchitis is identified as being either chronic or acute. Acute bronchitis usually is limited into ration to anywhere from a few days to a week or two. It’s often accompanied by flu like symptoms. Once ill, you can expect to have several days, with limited or no productivity, and even more time not performing at your best. While chronic bronchitis tends to last months or even years, the symptoms are much less pronounced and debilitating.

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Networking is Like Black Jack

Playing Black Jack (aka ‘21′) requires that you play by the rules, or you ruin it for the other players. When the dealer has a card showing between 2 and 6, you never risk going over 21. That’s the rule. More times than not, you will come out ahead and so will everyone at the table.

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Minding Your Own Brand – Why Does Work Have To Suck?

Last year, I took the commuter rail into Boston to go to a conference. This is a trip which was very familiar to me as I used to take this train when I worked in the city, but this time it was different. Unlike my past trips, I was excited and looking forward to my day. I was going to the Great Places to Work Conference which was full of business leaders who loved where they worked and did all they could to create organizations where going to work is an extremely positive experience.

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Dog Trainer To The Stars

Imagine having a calm and obedient dog. He doesn’t yelp at every little noise or bite you forcefully because he “thinks” you’re playing with him. He’s also friendly, but respectful and can basically understand what he needs to do each day. Oh, the sheer bliss of it all! Now imagine that you were able to bestow this excellent behavior upon your beloved pet and those of countless others each day. That’s what Tyson Kilmer does. For a living. For celebrities.

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Vacation? No Way I’m an Entrepreneur

I was sitting at my desk this morning drinking my 4th cup of coffee, I had just hung up with my 80 year Mom in Florida and as usual the conversation culminated with the same dreaded question “When you coming down to visit son? It’s been three years now.”

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Killer Small Business Marketing

Small business owners are always watching for new marketing and advertising ideas. That’s just the nature of small businesses. We watch the “junk mail” for interesting techniques, and we definitely pay attention to the internet. Those of us who have other business-owner friends ask questions about what is working and what is not. We toss around a lot of ideas and try many different techniques before we figure out exactly what works for us… and inevitably something changes.

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5 Hot Spots to Tweak for Higher Conversion Rates

All successful marketers know the sale comes from the words or the copy. While the traditional definition of copy is salesmanship in print I actually take a broader approach. Copy is used in ALL your promotional sales and marketing material. That means any place there are words about your business there is copy. So it’s EVERYWHERE. Some people will drop loads of cash on website design or graphics, but balk at learning the one skill that’s a veritable silver bullet when it comes to boosting income fast – tweaking the copy. Don’t make that mistake. Your business is too important.

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Information Technology Titles … Its Mad Mad World!!!

No other industry on this planet have changed and glorified the TITLES of its people like the Information Technology industry.

Before it all become forgotten history, let me give you some insight on the old and new titles of this fascinating industry.

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Retail And Industrial Packaging — Why Partnering With A Packaging Producer Can Save Boatloads

Retailers today, desperate for products that appeal to their shoppers, are becoming increasingly dependent upon their suppliers to provide them with items that offer consumers something unique and appealing. And this dependence also results in increased demands: find a manufacturer who is familiar with the many demands and requests of a retail customer.

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Four Ways to Deal With A Nasty Negotiator

We’ve all had the experience of negotiating with someone who is just not our cup of tea, so to speak.
Our negativity toward the person can range from mild discomfort to barely disguised hostility.

When this happens, it’s easy to think, “If it weren’t for him, we’d reach an agreement a lot faster!”

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A Gentle Answer Turns Away Wrath

As many of you who know me will know I like to keep things simple rather than overcomplicate or dither on irrelevencies. I attended a session on customer service the other week, now, a lot of it was good common sense, the usual stuff be polite etc. etc. But I felt that the same message was repeated time and time again.

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Information as a Competitive Advantage – Part 4, Information as a Service to the Customer

Availability of rich information on products and services, can contribute positively to the Customer experience and the Customer perception on the Business maturity. Informative support on the buying experienceThe customer is interested to assure that the product evaluated shall meet his needs. Information on: the product features combined with the provisioning framework (e.g. product delivery time, services which accompany the delivery, product guarantee)the reputation of the Business and the productalternative choices and features product pricing, facilitates Customer evaluation. In e-commerce, the Customer cannot physically review the product (e.g. hold and read a book). The proactive procurement on the web, of all relevant product information is very important in order to reduce the Customer insecurity. Amazon.com offers, the full table of contents and selected page samples, on almost each book sold. The Customer is able to review part of the contents, review commentaries by readers and make sure that a book covers her/his needs. Moreover Amazon.com is campaigning to convince authors to disclose part of their book content on the web page, in order to enhance the buyer experience and increase sales.Benjamin Moore paints, offers an interesting paint color testing experience on the web. The user can apply a huge range of available colors to virtual room spaces and evaluate the result. The potential to interactively review product features on the web, is very high. Information supporting the Customer service experience The Customer may be interested to learn quickly and accurately, thinks like: How and when can a service fault be repairedOptions on delivery (e.g. a package can be delivered by normal or fast means)Options on paymentWhen can a product be delivered or when can a service be activated Why is a product delivery delayed What does the product guarantee coverHow can a product be used Each Business should identify ways to efficiently provide information like this to the Customer. This way the Customer is reassured and develops a positive view on the Business. For example, courier services major player UPS, offers its Customers a shipment tracking service. Even though, info-based customer management is a self-evident process, Businesses which exploit fully the relevant potential and research continuously new ways to improve service, differentiate and place themselves competitively in the market. The better use of information, produces Customer value, not only during the product use, but also during the product search and evaluation phase, since it contributes to the following: Customer consultation and education during Customer needs evaluation Info search and retrieval facilitation transaction cost reduction (time consumption reduction, physical visit elimination in case of info offered remotely) Copyright 2006 – Kostis Panayotakis

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